Prices: Australian Dollars
Tel: 1800 821 172
Fax: 07 5526 1073
Support: 0411 424 322
Respecting your personal information and your right to privacy
At SolarOz, protecting your privacy and the confidentiality of your "personal information" is very important to us and is fundamental to the way we serve you.
Personal information means information or an opinion (including information or an opinion forming part of a database) we hold about you from which we can determine your identity. For example, we may collect and use your name and address details when you acquire or use particular SolarOz products or services. Collecting and using this personal information ensures we can deliver our services to you as efficiently as possible.
At SolarOz, we know that giving your personal information to us imposes a serious responsibility upon us.
We are committed to protecting your personal information. Where your personal information may be disclosed, and to the extent that we can, we believe in giving you a choice as to whom we may disclose your personal information, who may use your personal information and how that personal information may be used.
Collection of your personal
Generally, SolarOz will collect personal information directly from you and only to the extent necessary to provide a product or service or to carry out our internal administrative operations. For example, we may collect personal information from you when you fill in our online email form, deal with us over the telephone, ask us to contact you after visiting our web site or have contact with us in person.
We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
The type of personal information we may collect from you generally comprises name, company name, address, phone, fax and e-mail and information collected as a result of you using or acquiring particular SolarOz products or services.
Use and disclosure your personal
The personal information we collect from you allows us to provide you with better customer service.
We may also
use or disclose your personal information for purposes related or ancillary to
the main purpose for which we collect it and where such use or disclosure would
be reasonably expected by you. Some examples are:
we may also collect, use or disclose your personal information for the
secondary purpose of facilitating the distribution of marketing materials to
you by SolarOz or a third party. We will not do this if you ask us not to do
There are other situations where we are compelled by law to disclose your personal information. For instance, under certain circumstances we may be compelled to provide your personal information to law enforcement agencies, the Australian Electoral Office, the Department of Family Services or the Australian Taxation Office.
Duty of confidentiality and your
We have a duty to keep confidential all personal information we hold about you.
Generally, our duty of confidentiality applies except where disclosure of your personal information is:
consent where we may reasonably conclude that you have given consent by the
actions you take or do not take. For example, where you acquire or use an SolarOz
product, service or agency function, you consent to SolarOz storing, using,
maintaining and disclosing your personal information to the extent necessary
for us to provide that particular SolarOz product or service to you.
If you do not consent to certain uses of your personal information we may not be able to provide that particular SolarOz product or service to you.
Direct marketing and your privacy
From time to time we may use the personal information we collect from you to identify particular SolarOz products and services which we believe may be of interest and benefit to you. We may then contact you to let you know about these products and services and how they may benefit you.
If you do not wish to receive direct marketing information from SolarOz, please tell us
Quality, accuracy and correction
of your personal information
If we have accurate personal information about you, it enables us to provide you with the best possible service.
SolarOz takes reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up-to-date.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to ensure it is corrected.
Where SolarOz does not agree with your view about the accuracy of the information and if you ask us to do so, we will take reasonable steps to note your claim where that information is stored and accessed.
Security of your personal
SolarOz takes reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction. SolarOz has in place generally accepted standards of technology and operational security in order to keep your personal information safe.
Web site security and privacy
The internet has dramatically changed the way we do business. It allows SolarOz to provide our products and services to you from the convenience of your own home or office.
We understand that you may be concerned about the confidentiality and security of the personal information we collect from you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure and confidential as your dealings with us in person, or on the telephone.
A "cookie" is a packet of information that allows the SolarOz server (the computer that houses our web site) to identify and interact more effectively with your computer.
When you access our web site, we send you a "temporary cookie" that gives you a unique identification number. A different identification number is sent each time you use our web site. Cookies do not identify individual users, although they do identify a user's internet browser type and your Internet Service Provider.
Our cookie allows us to keep track of the pages you have accessed while visiting our web site. It also allows you to page back and forwards through our web site and return to pages you have already visited without having to bother about logging on to our home page again.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions or help screens to learn more about these functions.
Information logged on this web
When you visit the SolarOz web site, our server logs the following information which is provided by your browser for statistical purposes only:
All of this
information is used by SolarOz for aggregated statistical analyses or systems
administration purposes only. No attempt will be made to identify users or
their browsing activities, except where required by or under law.
Links to other sites
The SolarOz site contains links to other sites. In addition, some of the content appearing on the SolarOz web site may be supplied by third parties, for example, by framing third party web sites or the incorporation through "framesets" of content supplied by third party servers.
While SolarOz will always endeavour to engage in business arrangements with commercial entities of good repute and ethical business practices, we are ultimately not responsible for the privacy practices or the content of such web sites. However, our contractual arrangements with these parties seek to ensure that an equivalent level of privacy protection is afforded to you. We encourage you to read and understand the privacy policies on those web sites prior to providing any information to them.
Access to your personal
SolarOz will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested.
SolarOz will deal with your request to provide access to your personal information in a reasonable time - usually within 30 days of receipt of your request.
We will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.
In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information. Factors affecting your right to access include where:
Further information on privacy
Should you require more specific details concerning our privacy practices please call between 10.00 am and 4.00 pm EST Monday to Friday or e-mail us.
Or you can obtain further general information about privacy protection from the Office of the Federal Privacy Commissioner by: